At Omoorjeeshaa Mobility, we strive to provide you with the best products and services. We understand that there may be situations where you may need to request a refund. This Refund Policy outlines the circumstances under which refunds can be requested and the process to follow.
- Eligibility for Refund:
You may be eligible for a refund if you have received a defective or damaged product, or if the product does not meet the specifications as described on our website. - Refund Process:
a. To request a refund, please contact our customer support team within 7 days of receiving the product or service. You can reach us through [contact information].
b. Provide detailed information about the reason for your refund request, including supporting evidence such as photographs or videos if applicable.
c. Our customer support team will assess your request and guide you through the refund process.
d. If your refund request is approved, we will initiate the refund according to the original payment method used for the purchase.
e. Please note that the time it takes for the refund to be reflected in your account may vary depending on your financial institution.
- Non-Refundable Items and Charges:
a. Shipping and handling charges, as well as any applicable taxes, are non-refundable unless the refund is requested due to our error or a defective product.
b. Customized or personalized products may not be eligible for a refund unless they are defective, damaged, or do not meet the specifications as described on our website. - Return of Products: a. If a return is required to process your refund, we will provide you with instructions on how to return the product. The product must be returned in its original packaging and in the same condition as received. b. You may be responsible for any return shipping costs unless the return is due to our error or a defective product.
- Wear and Tear:
a. Wear and tear due to normal usage is generally not eligible for a refund unless there is a defect or malfunction beyond what is considered reasonable wear and tear.
b. Our customer support team will assess wear and tear issues on a case-by-case basis and determine eligibility for a refund. - Changes to the Refund Policy:
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective upon posting the revised policy on our website.
If you have any questions or need further clarification regarding our Refund Policy, please contact our customer support team.
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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale itemsOnly regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
